Responsible Gaming
Gaming Should Be Entertainment
At Surge Casino, we believe that online gaming should be enjoyed as a form of entertainment only. It is important to understand that gambling should never be viewed as a way to earn money or solve financial problems. Always gamble within your means and only with money you can afford to lose.
Age Verification
In Australia, you must be at least 18 years of age to gamble online. Surge Casino is committed to preventing underage gambling. We conduct age verification checks during account registration and may request additional proof of identity at any time.
If you are under 18, please do not attempt to access gambling services. If you are aware of a minor gambling online, please report this to the relevant authorities.
Warning Signs of Problem Gambling
Recognise these warning signs that your gambling may be becoming problematic:
- Chasing losses by gambling more to recover money lost
- Spending more time and money on gambling than intended
- Hiding gambling activity from family, friends, or partners
- Gambling to escape problems, stress, or negative emotions
- Borrowing money or using credit to fund gambling
- Neglecting work, study, family, or social responsibilities
- Experiencing anxiety or irritability when unable to gamble
- Failed attempts to cut back or stop gambling
- Lying about the extent of your gambling involvement
- Risking important relationships, employment, or educational opportunities
If you recognise any of these signs in your own behaviour, please seek help immediately.
Self-Help Tools & Features
Surge Casino provides the following responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Session Time Limits: Receive reminders or automatic session timeouts after a set period of gameplay
- Reality Checks: Pop-up notifications during play to remind you of how long you've been gambling and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Account Closure: Permanently close your account if you wish to stop gambling
To access these tools, log into your Surge Casino account and visit the Responsible Gaming section in your account settings.
Support & Helpline Services
If you are struggling with problem gambling, confidential support is available. Please reach out to one of these organisations:
Australia
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Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential counselling and support service for people concerned about gambling -
Gambling Help Online Counselling
Phone: 1800 858 858 (free call, 24/7)
Available across Australia
United Kingdom
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GamCare
Website: www.gamcare.org.uk
Free support and advice for problem gambling -
GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling
Canada
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Responsible Gambling Council
Website: www.responsiblegambling.org
Education, research, and support for problem gambling
United States
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National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (24/7)
Germany
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Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
German centre for health education with gambling support resources
Seek Help Today
If you believe you may have a problem with gambling, please do not wait. Support is available and recovery is possible. Reach out to one of the organisations listed above, speak with a trusted family member or friend, or contact a health professional.
Your wellbeing is our priority. Help is just a phone call or click away.